Terms & Conditions of Booking

by Rosemarie Watson

Cotswold Water Park Holiday Homes

Terms & Conditions

‘Cotswolds Lodges’ – Booking Terms & Conditions for:

  • Windrush Turret Lodge
  • Hoburne Kingfisher Holiday Caravan

COVID-19:

The owners have taken every necessary precaution within the government guidelines to ensure your holiday home is as safe as it can be for the duration of your stay.

We respectfully ask that check in times are now after 16.00 pm and depart by 09.00 am on the day of departure. This is due to the extra cleaning measures we have implemented and the extra time take we are having to take to ensure the property is correctly cleaned and safe for your stay.

1. Your Booking

After making your provisional holiday reservation with Cotswolds Lodges either using our online availability booking system or by telephone on 07919 394455. We will send you a booking confirmation and invoice by email. You will be requested to pay a booking deposit of 25% of the hire cost if your holiday start date is more than 8 weeks after the date of your provisional booking.

If booking within 8 weeks of your holiday start date, full payment will required at the time of booking. In either case, your provisional booking will be held for no longer than 5 days for receipt of your payment, after which your provisional booking will lapse.

Your booking is not confirmed until either your deposit or full payment has been received by Cotswolds Lodges and your booking has been confirmed in writing or email to you by Cotswolds Lodges.

On receipt of your booking deposit or full payment, a contract of hire exists between you (hereafter referred to as ‘the Guest’) and Cotswolds Lodges (hereafter referred to as ‘the Owners’). At no time must the occupancy of the lodge exceed the maximum no of guests for each property (plus infants under the age of two), unless agreed with the owner.

Refundable Security Deposit

  • Windrush Turret Lodge – A refundable security deposit of £250 is payable with your balance of hire.
  • Hoburne Kingfisher Caravan – A refundable security deposit of £100 is payable with your balance of hire.

This will be refunded within 14 days of the end of your holiday less any deductions for the repair of any breakages, losses or damage to the property or its contents (fair wear and tear excepted as we do understand that sometimes minor accidents do happen).

If you have any breakages, please advise us as soon as possible so that we can make any necessary replacements for the benefit of subsequent guests. Please note that damages and losses are not limited to the security deposit and any costs in excess of this amount will be invoiced and payable in full without delay. The security deposit will also be used to cover any additional costs of cleaning if the  property is left dirty or if vacated later than 10.00 am on the day of departure.

2. Minimum Age of Guests & Single Sex Groups

Please note that we welcome families and groups of friends but regret that we are unable to accept bookings where all party members are less than 25 years old or single sex parties without prior consent by the owners. Please contact us to discuss any group booking requirements you may have.

3. Paying the Balance of Hire

Your balance of hire is due for payment, without demand and in full, no later than 8 weeks prior to your arrival.

4. Price Variations

We reserve the right to vary prices without notice. The price of your holiday is however guaranteed once a booking confirmation has been sent out and received by you.

5. What is Included in the Price?

Your holiday hire includes use of the property from 4.00pm on the day of your arrival as specified in your booking confirmation until 09.00am on the specified day of your departure. If you require an early check in or late check out please contact us and we will do what we can to accommodate your request.

Your hire rental includes all bed linen (except for the optional cot) towels, heating, electricity and water.

Complimentary WiFi is provided for use by guests. We reserve the right to suspend or cease WiFi service for improper use or for any technical or commercial reason without explanation, liability or cost. Use of WiFi is entirely at the user’s risk. You should ensure that any equipment used to connect to the internet is protected by suitable anti-virus and firewall software.

6. Changes to your Booking

After your booking has been confirmed, any changes will incur a small administration cost of £20.00 to cover the cost of replacement paperwork. Changes within 8 weeks of the start date of your holiday may incur additional cancellation charges and all requested changes will be subject to availability.

7. Cancellation by You

On confirmation of your booking, a contract of hire will exist between the Guest and the Owners. In the event of cancellation by you 6 weeks or more before your holiday, your 25% booking deposit will be non-refundable and you may be eligible to claim on your holiday cancellation insurance if taken (see item 11 below). Cancellation within 6 weeks of your holiday will forfeit the full hire amount paid (or due) unless the owners can re-let the property in which case only the 25% booking deposit will be forfeit to cover administration and re-letting costs.

8. If We Need to Cancel or Change Your Booking

We don t expect to have to make changes to your booking, however sometimes problems happen and bookings have to be changed or cancelled. We will only change or cancel your booking:

8.1.1. If it is necessary to perform or complete essential remedial or refurbishment works;

or

8.1.2. For unforeseen reasons at the time you made your booking which are beyond our reasonable control. This may include occasions where the accommodation becomes inaccessible due to a Met Office Severe Weather Warning or other severe weather event.

If we do need to change or cancel your booking for the reason set out in Section 8.1.1 we will do our best to offer you a suitable alternative booking. If we are not able to offer you a suitable alternative, or if you don t accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking.

If we do need to change or cancel your booking in line with Section 8.1.2 we will only be responsible for foreseeable losses that you suffer as a result of that change or cancellation and we will not be responsible for any unforeseeable losses you suffer as a result of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our change or cancellation of your booking or if it was discussed by both you and us at the time we entered into this contract.

8.2. If we do need to change or cancel your booking in line with Section 8.1.2 because it becomes impossible to deliver the booking due to unforeseen events beyond our reasonable control, we’ll do our best to offer you a suitable alternative booking for alternative dates. If you do not accept the alternative we offer, the booking will be deemed cancelled and a refund of any amounts paid will be offered.

8.3. It is a condition of your booking that you obtain appropriate travel insurance for all members of your group. This should ideally cover illness, cancellation and injuries during your stay.

Under no circumstances will the Owners be liable to refund any amount exceeding the amount paid by the Guest.

9. Liability

The Owners accept no liability whatsoever for any Loss, Damage, Injury or Accident to the Guest or any member of the Guest’s party or property whilst in occupation of the property or its grounds however caused.

11. Cancellation & Personal Insurance

It is very strongly recommended that you have adequate personal and holiday cancellation insurance to cover you and all members of your party. This should be suitable for UK self-catering holidays arranged independently of a travel agent and should include cancellation protection cover to safeguard you against loss of the cost of your holiday in the event of unexpected cancellation.

Under no circumstances will the Owners be responsible for loss of life, personal injury, medical expenses, accidents, damage to the Guests property, personal effects or motor vehicle(s) and you should ensure that any insurance covers such eventualities.

12. Pets

We unfortunately do not accept pets.

13. Smoking

For the comfort of all guests, smoking is not permitted anywhere inside the premises. You are welcome to smoke outside on the decking area (please be respectful of our lodges) or within the grounds of the property but please ask that you keep litter to a minimum to keep our beautiful surroundings litter free for the enjoyment of all.

14. Sign written or commercial vehicles

If you intend to park any sign written or commercial vehicles on site overnight, please contact the owners, as there is a clause in the deeds. We will be able to accommodate or advise of alternative parking if necessary.

15. Website Content & Brochure Differences, Errors or Omissions

Our website and promotional literature is intended as a guide to the properties and facilities only. We reserve the right to make changes to the facilities provided or to the properties without prior notice. We regret we cannot accept any liability for errors, mistakes or omissions which may arise from any differences between the properties or the facilities provided and our website or literature

16. Terms of Use of Guest WiFi

Use of the complimentary WiFi is for the use and enjoyment of our guests. We are in a lovely remote areas so we cannot always guarantee a strong WiFi signal or connection.

17. In Case of Complaint:

While it is unlikely that you should have a complaint about our holiday home, occasionally things do go wrong. If you have a problem during your stay, you MUST inform the owners immediately who will endeavour to rectify the matter. The owners will not accept liability for any dissatisfaction or other complaint not reported during your stay.

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